Why can't I access the database I need?
Answer
There are a number of reasons why you can't access online resources. Here are the most common ones:
A problem with your IT account
Try accessing other databases, ebooks and journal articles - if you can't access any online resources, report the problem to us or IT.
A problem with the database
If the issue is with one database only, this may be a temporary glitch (try starting a brand new browser session) or the database may be down. Check the Service alerts on this page where we tell you about any known issues and when they are likely to be resolved. If you can't see an announcement, report the problem to us.
You may not have access to the database
Access to some databases is restricted, to certain departments or students. Our partners and external members have different access rights.